Blue Sex Orange
 
 

 All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

We subsidise all the delivery charges, so you actually pay less than what it is costing to dispatch goods.

Goods that are in stock are dispatched within one working day Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

*Cut off for overnight delivery choices is 3pm if we can we will dispatch up until 4pm when parcels are collected.

Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If you, etc  is not in when  parcel arrives they will keep the package at their local depot for 7 days.

Payments will appear as BSORANGE: FREE UK Deliver with orders over £50.00. £3.80 Delivery Charge for order Under £50.00

USA £12.50 = Royal Mail International Airsure USA

Canada £10.00 = Royal Mail International Airsure 

EU £7.5O = Royal Mail International Airsure 

If there has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be charged at cost.

Please note: We will not do this on an order unless the item has been waiting more than 12 days.



Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us Blue Sex Orange. Unfortunately, the redelivery charge to dispatch the goods back out is not subsidised.

UK Re-delivery Charges:-
Royal Mail - £4.00


Europe and Rest of the World

Royal Mail - £8.00

Return or exchange an item - our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our Returns address is 

Blue Sex Orange PO BOX 228 Hitchin Herts SG4 0WW

Customer Exchanges And Faulty Items

Returns an item because they don't want it and they want an exchange the redelivery charges apply.

If a customer returns an item for an exchange due to a fault there is no charge for sending a new item back to them. It will be returned to  customer via our tracked service.

If an item is returned and found not to be faulty. Your account will be charged postage to return the item to them.

Cancelled Orders

If an order is cancelled after dispatching the full delivery costs (not the subsidised charge) will not be refunded. This includes packing, staff time and box used.

If you, customer has a faulty item, there is a Freepost address you may use. Please email us for the address. info@bluesexorange.com

The Freepost address is only for the use of returning faulty items. When we receive the returned item, it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £3.36 plus vat for the cost of postage.

 

What Happens If Something Goes Wrong.

We have a dedicated team looking after your interests and if there are any issues with your parcel we will work to overcome the problem and obtain a delivery for you.

If your parcel is lost on route we will endeavour to obtain compensation for you for the insured delivery services.

We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.

Items received that are incorrect must not have the items packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which has been opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

Lost Parcels

We do not replace lost parcels free of charge. All parcels which are dispatched via an insured service our team will look after the claim procedure on your behalf and all compensation once obtained will be passed on to you. So, you will never be out of pocket but in the meantime, if you wish to have a replacement order sent this must be sent at your cost.

Uninsured services are not covered for claims.

A claim usually takes about 4 weeks to complete.

Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and will contact your customer to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your customers' confirmation back.
4) We receive a cheque and your account is refunded the compensation amount in full.

If your customer does not make the effort to confirm the parcel is missing, no payout is received from Royal Mail so in turn, you will not receive any compensation

Compensation

Below is a list of the compensation payable if a parcel goes missing. If we need to do a claim on your behalf, this is the maximum amount you will receive back.

Royal Mail Untracked - no compensation for loss or damage

Royal Mail Tracked 24 and 48 - Claims must be made within 80 days of the date of posting - compensation up to £100

Royal Mail Overnight Delivery - Claims must be made within 14 days of the date of posting - compensation up to £500

Royal Mail International Uninsured - no compensation for loss or damage

Royal Mail International Airsure - claims for loss must be made within 6 months of posting - compensation up to £50